New Calabrio (formally Teleopti) WFM – What’s new in June 2022
This month sees more development of the Web Schedules screen! Also new features to make Forecasting and setting up Meetings even easier!
11/07/2022
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Multimedia Customers, Agents, or Both?
While the range of contact centre media channels has expanded to accommodate demand, the benefit to customers, agents, and organisations often remains unclear.
27/06/2022
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New Calabrio (formally Teleopti) WFM – What’s new in May 2022
There is something for everyone this month! Forecasters, Schedulers and Intraday analysts will all have new features to use.
20/06/2022
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