What’s New In May part 2
20/05/2021
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Your May Part 2 video and blog is all about a great
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Exceptional Customer Service – When would you rave about it?
17/05/2021
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From the moment your customer interacts with your organisation, maintain a history of how you have serviced them and use this to continually improve on future interactions
New Insights from Analytics
03/05/2021
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Research indicates that higher customer satisfaction results when callers are able to resolve their issues on their first call to customer service.
What’s New In May part 1
03/05/2021
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Our Calabrio Teleopti WFM specialist guides you through what’s new this month,
It’s Never Win-Win When Customer Interaction Channels Wrestle!
28/04/2021
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“A multi-channel customer interaction strategy can only achieve optimal efficiency, improve customer service, and build departmental engagement when it recognises and leverages channel strengths within an integrated strategy.”
What’s New in April
08/04/2021
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It’s April already and for those of us in the northern hemisphere
Concurrent Chat Sessions: Customer Experience Trumps Agent Enthusiasm
05/03/2021
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To keep a customer engaged, it is paramount the time between responses is minimised. The greater the time between responses, the greater the chance the customer will become distracted
New Features in March
04/03/2021
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Something for everyone this month! Forecasters, Schedulers, Intraday Analysts and Agents will
DST and Teleopti – What You Need to Know
25/02/2021
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Hello WFM friends! Do you abide by DST and change your clocks
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You don’t need crystal balls, just the agility and courage to react
Lee Jennings
11/01/2021
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Contact Centre Blogs
Jo Kirman
06/11/2020
