New Insights from Analytics
04/01/2022
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Research indicates that higher customer satisfaction results when callers are able to resolve their issues on their first call to customer service.
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What’s new in December 2021
13/12/2021
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Jo takes us through what is new in December 2021 such as Web People and Web Schedules screens, and also a new exciting way of creating schedules!
New Calabrio WFM, November update
29/11/2021
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This month we have new exciting capabilities to make a big impact on your work load (if your a Scheduler or Intraday Analyst!)
New Calabrio WFM, what’s new in October?
08/11/2021
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Forecasters, Schedulers and Intraday analysts will all have new features to use this month
Don’t Lock Horns Over Contact Centre ROI!
04/10/2021
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No one wins when failure to achieve ROI targets becomes a finger-pointing exercise between contact centre management and technology vendors.
It’s not just the customer’s journey that matters, but the effort in it
01/10/2021
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The challenge for companies is to tie disparate systems together to create this view and then define the WACE treatment parameters.
New Calabrio WFM (formerly Teleopti) – New Features September 2021
29/09/2021
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Jo updates us all on the latest news and features with New Calabrio WFM
Improving Customer Engagement – the challenges continues
27/09/2021
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Customer engagement is increased when the customer feels the organization has their best interests in mind
5 reasons to work with a value-added re-seller
21/09/2021
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There are still contact centres that are reluctant to adopt a cloud-based approach for a variety of reasons. Here’s why they should…
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Jo Kirman
06/11/2020
