Finally, a contact centre solution that delivers for everyone – the customer, the agent and the business.
Tracxion has all the tools and integrations you need for agent performance improvement, operational oversight and business optimisation through unrivalled analytics and insight
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Repurposes multiple event streams to power operational head up displays that transform operations
Provides real time data streams to 3rd party applications such as WFM
Stores, augments and processes the real time data stream to allow historical analysis
AI driven customer journey analytic and orchestration that collects and combines data from outside of the contact centre
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This month sees more development of the Web Schedules screen! Also new features to make Forecasting and setting up Meetings even easier!
While the range of contact centre media channels has expanded to accommodate demand, the benefit to customers, agents, and organisations often remains unclear.
There is something for everyone this month! Forecasters, Schedulers and Intraday analysts will all have new features to use.
There’s a lot to consider before moving CX to cloud, especially for large enterprises. Corne Grobbelaar takes us through the details
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